Refund policy
We want you to love your Forza pieces. If something isn't quite right, here's how returns and exchanges work.
Returns
- You can return items within 14 days of delivery (or pickup).
- Items must be unworn and unwashed, with the original tags still attached.
- Refunds go back to your original payment method. Once we receive and check your return, we'll process your refund and email you; your bank may take a few business days to post it.
- Prefer store credit? Just ask, and we'll issue it as soon as your return is checked in. It's a faster option, never a requirement.
- Original shipping charges aren't refundable, unless the return is due to our error.
Final sale
These items can't be returned or exchanged:
- Grip socks and leg warmers (for hygiene reasons)
- Perfume and candles once opened
- Sale items
Free returns and exchanges in studio
Local? Bring your item and order number to either studio and we'll take care of your return or exchange in person, free of charge:
- Nashville: 724 Merritt Ave #103, Nashville, TN 37203
- Franklin: 755 Crescent Centre Dr #102, Franklin, TN 37067
Returns by mail
- Email hello@forza-pilates.com with your order number (e.g. FP1234) and the item you're returning, and we'll reply with instructions.
- Return shipping is paid by the customer. Please use a trackable service, as we can't be responsible for returns lost in transit.
- Ship returns to: Forza Pilates, 724 Merritt Ave #103, Nashville, TN 37203.
- Items sent back without contacting us first may not be accepted.
Damaged, defective or wrong items
If your order arrives damaged or defective, or isn't what you ordered, email us at hello@forza-pilates.com within 14 days of delivery with your order number and a photo. That one's on us: we'll send a prepaid return label and a replacement or a full refund.
Questions?
We're always happy to help: hello@forza-pilates.com or (629) 209-6020.